A digital movie is a digital copy of a movie that allows for direct playback* on digital devices such as a personal computer, smartphone, tablet, or Smart TV.
*Offline viewing eligible through the Movies Anywhere app.
Is this a legitimate digital movie store?
Yes! This storefront is owned and operated by Universal Pictures Home Entertainment.
How do I redeem the digital code(s) that I purchased?
Once you complete your order, you’ll be presented with a confirmation page where you can redeem your movie(s) directly by clicking on the ‘Redeem’ button. Redemption links will also be sent in an e-mail receipt to your provided e-mail address.
Do I need a Movies Anywhere account in order to redeem my purchase(s)?
Yes, you will need a Movies Anywhere account in order to redeem your digital code(s) but the good news is it’s quick, easy, and most importantly – free! You can also link your Movies Anywhere account to any of the participating digital retailers and devices to have access to watch your movies on any of these devices and platforms as well.
Movies Anywhere provides you with a free platform to collect and watch all your eligible favorite purchased movies from Apple TV/iTunes, Amazon Prime Video, Fandango At Home, GooglePlay/YouTube, Microsoft, Xfinity, Verizon FiosTV, and DIRECTV.
3. Select a digital movie and begin watching instantly!
Do I keep the digital movie or is it a temporary rental?
By purchasing a digital movie code on our storefront, you are receiving a license to that film. All purchased digital movie codes redeem on the Movies Anywhere platform and can be accessed in the Movies Anywhere app or by connecting your eligible digital retailers via Movies Anywhere for playback in those retailer environments.
Can I buy a movie if I live outside the United States?
All digital movie codes sold on our site are redeemable on Movies Anywhere which requires that users must be a resident of the United States and located within the United States to create an account.
However, your Movies Anywhere collection can be accessed outside of the United States to stream and download your movies. For more information, please visit Movies Anywhere.
What is a digital movie gift?
Any digital movie product in our store can now be sent as a gift! Simply select “Gift This Item” and enter your recipient’s name, e-mail address and special gift message. We will send a digital movie code to your gift recipient along with your message and directions for how the gift can be redeemed via Movies Anywhere.
I have a PROMO CODE, how do I use it?
After selecting "Checkout" in your shopping cart, simply enter your promo code in the box that reads "Gift Card or Discount Code" and click "Apply".
*Note that only one promotional code may be used per order. All promotional offers are subject to Universal's Terms of Service. Universal may terminate or modify the terms of this offer at any time in its sole discretion.
Why can't I apply multiple PROMO CODES to my order?
Only one promotional code may be used per order.
In the Choice Deal, how will I know what movie title(s) options I am purchasing?
For the digital movie CHOICE DEAL you will have the opportunity to select from a list of hit movies once you redeem your digital movie code on Movies Anywhere. On the CHOICE DEAL product detail page, you should see a list of the movies available for redemption at time of purchase.*
*All movie titles are subject to availability and may be updated periodically.
If I purchase a CHOICE DEAL with multiple movies, do I need to redeem all my movies at once?
Nope! You can continue to use your purchased digital code to select your allotted movies in your CHOICE DEAL until the quantity is fulfilled.
I never received my e-mail receipt. Where is it?
The storefront will send receipts to the e-mail provided at the end of your checkout transaction. Please ensure your receipt hasn’t been sent to SPAM, or your “Social” or “Promotions” tab/folder in your inbox.
If your still having difficulty locating your e-mail receipt, please contact our customer support team for assistance.
How can I tell the resolution (SD, HD, UHD, etc.) of the movie I’m purchasing?
The maximum resolution of the movie(s) should be clearly identified on the product page for the digital movie SKU you are looking to purchase.
I’m having trouble playing my movie on my device (computer, smartphone, tablet, streaming device, etc.).
If you are having trouble watching a movie you redeemed, please contact Movies Anywherecustomer support for assistance.
Why isn’t my movie playing in 4K/UHD?
First, double check that your purchase was for a 4K/UHD movie. Some titles are only available in SD or HD. However, the resolution (HD, 4K/UHD, etc.) should be clearly stated in the product detail page.
If you have purchased a 4K/UHD movie and it's showing up labeled as 4K/UHD in your account on Movies Anywhere but it's not playing in 4K/UHD, please contact Movies Anywherecustomer support. Note that 4K/UHD playback may only be available on certain devices.
I accidentally purchased a digital movie. Can I get a refund?
All digital movie sales are final. Please contact customer support for more information if you believe you have been accidentally charged.
Do you price match?
No, we do not offer price matching for any products sold on our storefront.
Can I exchange a movie I purchased for another if I haven't redeemed the code yet?
No, unfortunately we do not support refunds or exchanges on any digital movies sold.
